History of AXA Insurance

The AXA Group has a diversified business both geographically and in markets with a notable presence in Europe, North America and Asia-Pacific. In Spain, has deep roots in the business and financial history of our country. AXA has the firm objective of becoming the preferred company in its sector, differentiating itself in the quality of the product offered, the service and the results achieved.

The company begins its journey in Spain in 1846, from the hand of Paternelle and after more than a century of creations and mergers, in 1991 born what we know today as AXA Insurance, fruit of the union between Mare Nostrum, SICA Vida, Unión Condal and Paternal SICA.

Years later, the company's key milestones have been the absorption of Winterthur and Direct Seguros.

If we specifically analyze the presence of the company in the Spanish market, we can see that AXA Spain has a premium volume of 3,249 million euros, which makes it one of the leaders in the Spanish insurance sector, especially in the Non-Insurance business. Lifetime. In addition, it has more than four million customers, between individuals and companies, through the following companies:

• AXA General Insurance
• AXA Winterthur Health
• AXA Life
• AXA Aurora Life
• AXA Pensions

AXA Spain's commercial strategy is characterized by a multi-channel approach. Likewise, this strategy is based on two fundamental pillars: proximity to the mediator and the client, and the capacity for personalized advice.

To make this growth and expansion, AXA Seguros has a wide network of resources; among them: a large presence in all the provinces with more than 1,200 employees, with a high professional level, distributed in 6 Territorial Directorates and a powerful distribution network, made up of more than 10,000 advice and sales points: 3,300 exclusive agents (500 franchises and 1,000 offices at street level), 600 advisers and exclusive agents in the process of training.

Similarly, AXA distributes its products through all of the more than 3,000 brokers that operate throughout Spain.

AXA Foundation

We cannot talk about the AXA insurance company without mentioning its Foundation, an example of its social character and committed and supportive philosophy.

The AXA Foundation born in 1998 with the purpose of promoting a comprehensive sponsorship and patronage policy. Thus, it assumes the program of return to society that the AXA Group has been developing in Spain for more than 15 years, with the conviction that patronage represents a social responsibility for the company, which in this way returns to the community a part of what it grants and offers.

Central Office Address

• La Mora fountain road, 1
• 28050 Madrid

Telephone contacts

Customer service

Monday to Friday from 9:00 to 20:00

• 902 40 40 84
• 91 807 00 55

car accidents

Monday to Friday from 9:00 a.m. to 9:00 p.m. Saturdays from 09:00 to 14:00

Claims communication: 24-hour service

Post office box: 61198 / 28080 – Madrid

• 902 21 21 05
• 91 807 00 50
• Fax: 902 19 35 01 / 91 807 00 77

Travel Assistance

24 hours, 7 days a week

• 902 21 21 05
• 91 807 00 50
• Travel assistance from abroad: +34 93 366 9581

Claims of home, business, offices, communities and SMEs

Monday to Friday from 9:00 a.m. to 9:00 p.m. Saturdays from 09:00 to 14:00

Email: sinestros.multis@axa.es

Postal Mail: AXA Seguros PO Box 61103 / 28080 – Madrid

• 902 21 21 23
• 91 807 00 51
• Fax: 902 18 13 91 / 91 807 00 71

Health services

24h medical emergencies

• 902 05 30 17

Assistance abroad

• 24-hour telephone: 93 366 95 81

medical clearances

Monday to Thursday from 8 a.m. to 9 p.m. and Friday from 8 a.m. to 8 p.m.

• 902 40 40 84

Medical and pediatric guidance

• 24-hour phone: 902 40 40 84

Nutritional guidance

• 24-hour phone: 902 40 40 84

psychological assistance

• 24-hour phone: 902 40 40 84

Customer service phone

Monday to Friday from 8 a.m. to 10 p.m.

• 902 40 40 84

dental safety

Business hours: 7 days 24 hours

• 902 22 25 10

RentAttention

Monday to Friday from 9:00 a.m. to 8:00 p.m.

• 902 19 01 97
• Fax: 902 15 72 84 / 91 807 07 90
• Email: rentaltencion@axa.es
• AXA Seguros PO Box 1541 / 28080 – Madrid

Retract points

• 902 87 67 22
• Option 1 – Withdraw card withdrawal – Hours: Monday to Friday from 08:00 to 22:00
• Option 2 – Withdraw consultations – Hours: Monday to Friday from 08:00 to 22:00
• Option 3 – Withdraw assistance – Hours: 24 hours, 7 days a week

Telephone legal consulting

Monday to Friday from 9:00 a.m. to 2:00 p.m. and from 4:00 p.m. to 6:00 p.m.

• 902 10 16 47
• 94 448 80 12

Attention in languages

Monday to Friday from 9:00 to 15:00

• 902 10 25 75